Term & Condition

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THIS AGREEMENT GOVERNS YOUR USE OF WWW.chitikka.com (HEREINAFTER REFERRED TO AS “WEBSITE”). YOUR USE OF THIS WEB SITE MEANS YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS OF USE SCRIBED HEREIN AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OR ANY OF THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

Terms and conditions

A. YOUR ACCOUNT

 To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request. You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. 

B. PRIVACY

 Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.

C. COMMUNICATION

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.

D. DELIVERY AND SHIPPING

 All Products purchased from the Website shall be delivered to the User by standard courier services. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. On behalf of the Seller, a nominal fee may be charged on all pre-payment or cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.

E. RETURN, REPLACEMENT, REFUND OR CANCELLATION

     In case of returns/Exchange:
  1. Return/Exchange should be initiated within 7 days of order delivery.
  2. The tags on the product should be intact.
  3. The product should be unwashed, unused and in an undamaged condition.
  4. The item needs to be returned along with the original packaging.
In case of refunds:

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the its respective store within a week. The Customer Service Team after looking into your complaint will take an appropriate decision (fully refund won’t be issue).

In case of cancellation:

WE believes in helping customers as far as possible, and has therefore a liberal cancellation policy. In case you feel that the product you order is not as per your expectations, then you can click to CANCEL option in your order.

We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Services or the Content at any time and for any reason without prior notice or liability, including the right to reject any order you place for the purchase of Products, which may result in the forfeiture and destruction of all information associated with your Account.

F. TAXES

 You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.

G. COMMUNCATING WITH US

When you visit the Site, or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the Site (and/or placement of your order) and agree to treat all modes of communications with the same importance.

H. GOVERNING LAW AND JURISDICTION

 These terms and conditions are governed by and construed in accordance with the laws of the Nepal.